Patient Info - About Your Visit

Hampton Roads ENT - Allergy makes every effort to accommodate patients with appointments.  We will call you 2 days prior to your visit to confirm your appointment.

New Patients

Please arrive 20 minutes prior to your appointment time to allow adequate time to verify insurance coverage and make any necessary changes needed.  Please bring your insurance card (s), photo ID, a list of any medications you are currently taking and any co-pay required for a specialist visit.

Established Patients

Please arrive 10 minutes prior to your appointment time to allow adequate time to verify insurance coverage and make any necessary updates to your personal and health information.

If it has been six months or more since your last visit, we will ask you to update your health history and any medications and fill out any necessary registration forms.

If you arrive very early for your appointment, we will try to get you in sooner if at all possible.

If you arrive past your appointment time, it is up to the Doctor’s discretion whether you will be seen or be asked to reschedule.

Cancellations

If you have to cancel your appointment, please notify us as soon as possible.  This is to insure that available appointment slots are open to other patients.

Insurance & Billing

Insurance Information - We are contracted with most major insurance carriers including Medicare & Medicaid.  However, it is the patient’s responsibility to verify that we are an "In Network Provider" with their insurance company.

Referrals - We require a referral from a primary care provider only when it is required by the insurance carrier.

Copays & Past Due Amounts - We ask for copays at the time of service. If there is any past due amount, it will be requested at the time of service. If you cannot pay the past amount at the time of the appointment, you must contact the Practice manager to set up a payment plan.

Self Pay - We do see self-pay patients.

Billing - We will submit electronically to your insurance company. In order to do that, we will need the insurance card with the subscriber name, date of birth, policy ID and group number.  The claim address must be clearly displayed.  You are responsible for any co-insurance or deductible amounts per the Explanation of Benefits we receive from your insurance company once the claim has been adjudicated.